In this interview he will explain you in detail what this program is about and will answer all of
your or your loved ones questions about the program. We will ask personal information and also method
of payment, drug history, important medical history, and current medications. The initial phone interview
typically it last 30 minutes or more we can talk to the patient or a relative. After the initial interview
you will be in contact with Ruben for follow up and any particular issues or questions Dr. Alberto Sola
and Dr. Felipe Malacara would happily arrange for a conference call to assist you.
Before booking a place in Cancun one of our staff needs to talk to the patient, if there
is no medical (some medications need to be discontinued before the patient arrival) or
personal problem for the treatment we need to book the treatment day. It is a seven* day
treatment usually we have arrivals on Monday, Tuesday and Wednesday. Once we have the payment
you should book a flight to Cancun International Aiport CUN and you will give us the information
of the flight where our driver and your case manager will pick you up.
You need a valid passport to travel to Cancun.
We recommend the patient to travel on their own but if family members want to accompany the
patients they can come and visit the clinic on their arrival with your patient. We can’t take you
back to your hotel and the facility is situated in Punta Sam the north beach of Cancun a quiet
area on the other side of the Cancun hotel Zone, but we can call for transportation to your hotel.
Upon your arrival you will have to go through immigration and customs don’t travel with drugs weapons
or illegal substances. To fill the format you are required to put the address and the motive you are
visiting Cancun you write down:
Tourist and the address Casa del Mar Carretera Punta Sam Km 4 num 17.
Once you are through immigration and customs you have to exit the airport terminal all the way to the
street where you will see plenty of tour operators and taxi drivers. Once outside if you are on terminal
3 (most of US airlines come through this terminal) look to your left and there is a small door that says
“family and friends” go through that door and we will be waiting for you with a sign.